At Juvenil Essence, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).​

2. Collection of Personal Information

We may collect the following types of personal information:

• Name
• Email Address
• Phone Number
• Mailing Address
• Payment information (e.g., credit card details)
• Demographic information (e.g., postcode, preferences, interests)
• Other information relevant to customer surveys and/or offers
  

3. Use of Personal Information

We use your personal information to:

• Provide and manage our products and services
• Process transactions and deliver orders
• Communicate with you, including responding to inquiries and providing customer support
• Send promotional emails about new products, special offers, or other information you may find interesting
• Conduct market research to improve our products and services
• Comply with legal obligations​

4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist us in operating our website and conducting our business
• Payment processors to facilitate transactions
• Regulatory authorities if required by law
• Other parties with your consent or as permitted or required by law​

5. Storage and Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.​

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us analyse web traffic and improve our website. You can choose to accept or decline cookies through your browser settings.​

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below.​

8. Complaints

If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.​

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:​

Email: admin@juvenilessence.com
Phone: 0434498477
Address: 1 Chevalier Place, Frankston, Victoria, Australia 3199